Call, Text, and Email
Engage applicants & employees through communications.
17 articles
Receive Files & Images Through TextThis section will guide you through accessing and managing the attachments sent by applicants through text.
How to Send Texts Through Double NickelIn this section, we’ll show you the two ways to send text messages to applicants through Double Nickel.
How to Make Calls Through Double NickelThis section will guide you through making calls and leaving voicemails directly through the Double Nickel platform.
Create and Send Bulk Text MessagesHow to create and send bulk text messages to drivers.
How to Set-Up SMS TemplatesIn this section, we’ll guide you through the process of setting up text templates so you can send messages quickly and consistently.
How to Set-Up Email TemplatesIn this section, we’ll guide you through the process of setting up email templates. Follow the steps below to create professional and consistent email messages.
How to Create a Voicemail TemplateIn this section, we’ll guide you through how to create a voicemail template and how to send it to an applicant. Follow the steps below to set up and use…
Where to See Call Stats & How to Filter ThemIn this section, we’ll show you where to view your Call Stats and how to filter them to better understand call activity and performance.
Where to See Pipeline Analytics & How to Filter ThemIn this section, we’ll show you where to access your Pipeline Analytics and how to filter them to review the hiring performance. Follow the steps below to view the insights…
How to Download Call Recordings in Double NickelIn this section, we’ll show you how to download an audio recording from an applicant’s call history.
How to Download Call Transcripts in Double NickelIn this section, we’ll show you how to download the transcript of a call from an applicant’s call history.
How to Send Files on a MessageIn this section, we’ll show you the two ways to send files through messages to applicants.
How to Send Message TemplatesIn this section, we’ll show you the two ways to send message templates to applicants.
Where to Find the Double Nickel Phone NumberIn this section, we’ll show you where to find the Double Nickel phone number in case you need to reference it or share it internally. This is the number applicants…
Where Incoming Calls Route & How to Update Your Call SettingsIn this section, we’ll show you how incoming applicant calls are handled and how to choose where those calls go, including recording and transcription settings.
How to Update Your Company's Notification SettingsIn this section, we’ll show you how to manage company notification emails so the right people are notified when applicants apply or respond.
How to Track Calls Made Outside of Double NickelIn this section, you’ll learn how to manually register calls made outside of Double Nickel. This way, you can keep an accurate record of applicant engagement wherever the call happened.