MFA adds an extra layer of security to your Double Nickel account by requiring a second verification step when you log in. This helps keep your data — and your drivers’ data — safer.
With MFA, you can:
Reduce unauthorized access – Even if a password is compromised, your account stays protected.
Protect sensitive driver and company data – Keep personal information and recruiting activity secure.
Steps to Enable MFA
Step 1: Install an Authenticator App
Before enabling MFA, install an authenticator app on your phone.
You can use any of the following:
Google Authenticator
Authy
Microsoft Authenticator
1Password
Step 2: Enable MFA in Double Nickel
Go to Settings
Go to Users
Click on your user, then click "Edit" in the top right corner
Click “Enable MFA” on your Double Nickel account page.
You’ll be signed out automatically.
Sign back in, and when prompted, use your authenticator app to scan the displayed QR code.
Step 3: Verify and Complete Setup
Enter the 6-digit code generated by your authenticator app, then click Continue.
Once verified, MFA will be enabled on your account.
Save your recovery codes in a safe place — these can be used to access your account if you lose your device.
Need help?
Contact [email protected] or use our in-app support for help!